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Service
Interquartz provides customer support in Melbourne, Sydney and Brisbane. For all repairs excluded from the warranty provisions a service fee of $50 Ex GST, plus parts, will apply provided that the telephone is returned to and collected from an authorised Interquartz service centre. Experienced service department staff provide a no-fuss, dependable service. Authorised dealer service centres provide product support outside these areas.
Terms of Warranty
Interquartz (A'Asia) Pty Ltd warrants the original purchaser against failure under normal usage resulting from defective material and workmanship at time of manufacture for a period of three years from the date of purchase in the case of IQTEL Series products and six years in the case Enterprise Series telephones. Proof of purchase and date of purchase are required for determining validity of this warranty. This warranty does not cover defects or damage due to normal wear and tear, negligence, accidents, exposure to radiation, misuse, improper maintenance, lightning strikes or unauthorised repairs or modifications and excludes freight or postage costs to/from your local authorised service centre unless otherwise arranged. Consequential loss not included. Notification of any defect must be made within the warranty period before a warranty repair can be effected.
This guarantee is an addition to all other Warranties or Guarantees expressed or implied by the Trade Practices Act or other Commonwealth or State laws and all other obligations and liabilities on the part of Interquartz (A'Asia) Pty Ltd.
Warranty Coverage
The warranty period varies depending on the model. Please contact Interquartz for confirmation of the coverage of your product, or consult the documentation supplied with the unit.
Warranty Claim and Non-Warranty Repair Procedure
1. Contact Interquartz by any of the methods above to discuss the symptoms of the problem. Our staff can assist to determine whether the product is suspect or whether the problem may be elsewhere in the network.
2. If recommended by Interquartz, return the suspect unit to the Interquartz delivery point below, enclosing in your package the following:
a) Proof of purchase
b) Documentation to indicate your (or the end user’s) contact details (phone, fax and email) and return address.
c) A fault report to assist our technical staff to locate the fault or pay particular attention to the function or feature reportedly malfunctioning.
d) If required (eg. if the unit is not under warranty or has been damaged due to abuse) please include a request for a repair quotation in the package with the returned goods.
e) Any other relevant material to establish the warranty claim if applicable.
3. Repairs to the unit will be carried out according to prescribed Interquartz factory-endorsed procedures to return the telephone to a serviceable condition.
4. The repaired or replaced unit will be returned or made available for collection once the repair is complete. DOA warranty repairs returned within one week of purchase will be returned at the expense of Interquartz.
Return Delivery Address (Repairs only)
Service Division
Interquartz (A’Asia) Pty Ltd
25 Northgate Drive
Thomastown VIC 3074
Telephone: (03) 9464 3333
Fax: (03) 9464 3466
Additional Support Services
Upon request, site visits can be arranged to resolve difficult service or fault issues at the discretion of Interquartz.
Units suffering from Radio Interference due to close proximity to radio or TV transmitters can be modified at the discretion of Interquartz.
Workshop Service Fees
For all repairs excluded from the warranty provisions a service fee, plus the cost of parts or materials, will apply. Bulk repair prices are negotiable.
Quotations
Repair quotations can be arranged upon request and do not attract any extra charge for the quotation service.
Note: No undertaking is given or implied to automatically provide replacement units as a result of warranty claims (we may prefer to repair the returned unit) and Interquartz reserves the right at all times to determine all matters related to warranty claims within the scope of the stated Terms of Warranty.